Not very well versed in this, but I'm learning. Are there other ways I could try to do a complete clean format? Maybe that would work? I want to exhaust all my options of trying to format the computer before springing for that new drive.Īlso, is there a way to check the hard drive health, should I be able to perform a format anyways? If Windows Vista cannot open and if the Recovery partition on the hard disk drive is functioning properly, you can perform a System Recovery by performing the following procedure: note: If the RECOVERY or FACTORYIMAGE partitions on the hard drive have been deleted OR the files in these partitions have been deleted, these steps will not work. He tried to format in front of me, and I saw he was using HP Recovery manager to do a factory image recovery. Click Next and W11 should find the drive and install. If you check the box, it will only include the compatible driver. When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it. My question is, what should be my course of action? Get a new hard drive? Because I know now malware can damage hard drive, but I also don't really want to get duped by some tech guy. Boot from the W11 installation flash drive.
It seems unlikely to me that the hard drive would fail, unless the malware caused it to fail.
Also, my laptop and hard disk are pretty new, not even a year old. Now, I must say, while I was using the laptop, several days even after the infection, I never once had a problem booting the computer. He said my hard drive had failed and I needed a new one. the technician tried to perform a format and reinstall, but couldn't, and then he said now he couldn't even get the hard drive to boot or get detected. Recently I suspected that I contracted some kind of malware on it off the internet, and I didn't want to take any risks, so took the laptop to a tech shop to get it fully formatted.